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Resource Planning
Class 1
Consultants employ Resource Planning
Professionals specifically to provide the
Contact Centre industry with the expert
knowledge in forecasting, scheduling and
adherence, without the need to commit to the
fixed long term overhead that is normally
associated with such skills. A comprehensive
understanding of the industry’s key result
areas and, with multi-client experience, Class
1 Consultants Ltd are in the forefront of
delivering real time solutions to workforce
optimisation.
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