TRAINING COURSES
IN 2008 ::

CUSTOMER CARE COURSE

TIME & PRIORITY
MANAGEMENT

TELEPHONE TECHNIQUES

CREATIVITY & INNOVATION

CONDUCTING EFFECTIVE APPRAISALS

MANAGEMENT & SUPERVISORY DEVELOPMENT PROGRAMME (FOUNDATION LEVEL)

MANAGEMENT & SUPERVISORY DEVELOPMENT PROGRAMME (INTERMEDIATE LEVEL)

MANAGEMENT & SUPERVISORY DEVELOPMENT PROGRAMME (MASTER LEVEL)

PERSUADING, INFUENCING & NEGOTIATING

PROBLEM SOLVING & DECISION MAKING

COACHING IN THE WORKPLACE

PRESENTATION SKILLS

RECRUITMENT & SELECTION WORKSHOPS

PERSONAL IMPACT AND SELF AWARENESS (2 DAYS)

MANAGING RELATIONSHIPS (2 DAYS)

TAKING NOTES & MINUTES

MORE TRAINING COURSES ::

FRAUD RISK MANAGEMENT

PROJECT MANAGEMENT

STRATEGIC PLANNING

PRESENTING FINANCIAL INFORMATION GRAPHICALLY

FACILITATOR SKILLS

SUPERVISORY SKILLS

ORGANISING INFORMATION

WRITTEN COMMUNICATION SKILLS

Please contact us if you would like further information on any of our courses.

For further details please click on the course name below:

New Courses for 2008:

Coaching in the Workplace
Conducting Effective Appraisals
Creativity and Innovation
Customer Care Course
Management and Supervisory Development
(3 Programmes - Foundation, Intermediate and Master)
Personal Impact and Self Awareness (2 days)
Persuading, Influencing and Negotiating
Presentation Skills
Problem Solving and Decision Making
Managing Relationships (2 days)
Recruitment & Selection Workshops
Taking Notes and Minutes
Telephone Techniques
Time and Priority Management

Other training courses we offer:

FRAUD RISK MANAGEMENT
PROJECT MANAGEMENT
STRATEGIC PLANNING
PRESENTING FINANCIAL INFORMATION GRAPHICALLY
FACILITATOR SKILLS
SUPERVISORY SKILLS
ORGANISING INFORMATION
WRITTEN COMMUNICATION SKILLS
Train the Trainer
Decision Making and Problem Solving
Measuring and Managing Performance
Leadership and Team Building
Presentation Skills
Motivational Coaching
Change Management
Business Performance Measurement
Time Management
Personal Effectiveness
Interviewing Skills
Organisational Training Needs Analysis
Performance Appraisals
Fundamentals of Project Management
Presenting Financial Information – a graphical account
Facilitator Skills – Divine Intervention
Organising Information - “from piles to files”
Written Communication Skills – Think Write
Interviewing Skills
Business Presentations – Tonight Matthew I’m going to be………
Listening Skills
Team Building
Conflict Management
Motivational Interviewing
Technical Report Writing
Assertiveness at Work
Building Self Confidence and Self-Esteem
Business Writing
Change at Work
Communication Skills
Creativity and Innovation
Giving Difficult and Constructive Feedback
Influence and Persuasion
Interpersonal Skills
Listening Skills
Meetings at Work
Personal Effectiveness for Managers
Presentation Skills
Public Speaking
Report Writing
Stress Management
Telephone Techniques
Time Management and Prioritisation
Writing for Results
Absence Management
Appraisal Techniques
Assertiveness at Work
Budget Construction and Control
Business Acumen
Business Planning
Change at Work
Change Management
Coaching for Performance
Communication Skills
Delegation
Diploma in Management
Discipline and Grievance Issues
Finance for Non-Financial Staff
First-Line Manager Development
Giving Difficult and Constructive Feedback
Influence and Persuasion
Interpersonal Skills
Interviewing for Senior Appointments - Competence-Based
Introduction to Management
Leadership in Management
Leading Self-Managed Teams
Management by Objectives
Managing Difficult Staff
Managing Remotely
Meetings at Work
Mentoring Skills
Middle Manager Development
Minutes and Agendas
Negotiating Skills
Performance Management
Personal Effectiveness for Managers
Presentation Skills
Recruitment - Interviewing and Selection
Report Writing
Senior Executives’ Workshop
Senior Manager Development
Stress in the Workplace
Supervisory Skills
Team Briefing
Team Leadership
Teamwork
The Experienced Supervisor
Working in Teams

Contact us for further information on any of the above courses

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"Class 1 Business Consultants in Scotland continue to deliver fun, and dynamic training courses that are valuable to both our employees and clients alike in the UK"


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