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Class 1 Consultants, Scotland, UK
TRAINING COURSES
IN 2008 ::
CUSTOMER CARE COURSE
TIME & PRIORITY
MANAGEMENT
TELEPHONE TECHNIQUES
CREATIVITY & INNOVATION
CONDUCTING EFFECTIVE APPRAISALS
MANAGEMENT & SUPERVISORY DEVELOPMENT PROGRAMME (FOUNDATION LEVEL)
MANAGEMENT & SUPERVISORY DEVELOPMENT PROGRAMME (INTERMEDIATE LEVEL)
MANAGEMENT & SUPERVISORY DEVELOPMENT PROGRAMME (MASTER LEVEL)
PERSUADING, INFUENCING & NEGOTIATING
PROBLEM SOLVING & DECISION MAKING
COACHING IN THE WORKPLACE
PRESENTATION SKILLS
RECRUITMENT & SELECTION WORKSHOPS
PERSONAL IMPACT AND SELF AWARENESS (2 DAYS)
MANAGING RELATIONSHIPS (2 DAYS)
TAKING NOTES & MINUTES


MORE TRAINING COURSES ::
FRAUD RISK MANAGEMENT
PROJECT MANAGEMENT
STRATEGIC PLANNING
PRESENTING FINANCIAL INFORMATION GRAPHICALLY
FACILITATOR SKILLS
SUPERVISORY SKILLS
ORGANISING INFORMATION
WRITTEN COMMUNICATION SKILLS

 

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Please contact us if you would like further information on any of our courses.

Coaching in the Workplace
Few people can fail to have noticed the explosive growth in coaching in recent years. This two day course develops the skills and knowledge required by effective coaches including using a range of techniques to meet the needs of the individual learner which supports contemporary performance management principles. The course helps demystify coaching and provides appropriate tools and techniques to develop basic coaching skills.

Objectives – The Benefits to You and Your Organisation:
By the end of this course you will be able to:


  • Explain what coaching is and describe what coaches do v
  • Understand how people learn through coaching v
  • Initiate a coaching relationship
  • Agree Goals for coaching, Build commitment to achieving goals
  • Develop questioning and listening skills
  • Use Reflection Notes, Thought Provokers and keep a coaching log
  • Use effective Coaching Tools


Content:
What is coaching?


  • Different types of coaching.
  • Exactly what do coaches do?
  • How people learn


Coaching code of conduct


  • Code of practice
  • Ethics in coaching
  • Coaching Supervision

Coaching styles

  • Types of coaching.
  • Contracting with learners
  • The GROW Model
  • Questioning and listening

Coaching tools

  • Reflection notes and Thought Provokers and Coaching logs.
  • Coaching tools – Appreciative Inquiry, Wheel of Work, Transactional Analysis
  • Emotional Intelligence
  • Performance System Coaching


Target Audience:
This course is for anyone who is involved in supporting and developing staff. Highly practical approach to coaching focussing on providing real skills to make you a better colleague, partner and parent.


 

EMCC

"Class 1 Consultants in Scotland continue to deliver fun, and dynamic business courses that are valuable to both our employees and clients alike in the UK"

 
   
 

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