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Management and Supervisory Development Programme (Foundation Level)
Day 1
Planning and Time Management
- The benefits of planning
- Why we don’t plan
- Plan your month, Plan your day, Plan horizontally
- The 4 D’s principle
- Delegating
- Managing meetings, Managing Interruptions,
- Managing Email
- 20 Rules for Effective Time Management
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Day 2
Leadership - Leading the Team
- Characteristics of a good leader
- Comparison of leadership styles
- Identifying the individuals personal leadership style
- Definition of a workplace team
- Advantages and disadvantages of working in a team
- Team dynamics and Team roles
- Integrating new members into a team
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Day 3
Conducting Appraisals and Effective Communication
- McGregor’s X and Y Theory
- What is the aim of an appraisal
- What you need to plan prior to an appraisal
- The structure of the appraisal
- Giving feedback
- Setting SMART Objectives
- Effective Communication – The Three V’s
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Day 4
Managing Change and Motivating Staff
- Reasons for Change
- Types of Change
- Impact of change
- Managing the reaction to Change
- Overcoming resistance to Change
- Change Models – Lewin, Letwin and Burke, Force Field Analysis
- Motivating Staff
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