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Management and Supervisory Development Programme (Intermediate Level)
Session 1
Team Briefings
- Preparation and Planning
- Introductions and Conclusions
- Control anxiety and mannerisms
- Clear structure and focus
- Appropriate visual aids
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Session 2
Persuading, Influencing and Negotiating
- Using influence effectively
- Assessing your own style
- Cialdini’s 6 Weapons of Influence
- Proven Negotiation tactics
- 20 Laws of Subtle Persuasion
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Session 3
Decision Making and Problem Solving
- KNOWLEDGE ASSESSMENT 1 – (Team Briefings & P.I.N.)
- Identify the types of decisions you face as managers
- Select the most effective course of action for each decision
- Apply analytical, creative and reasoning skills to practical problem solving
- Use the Six Universal Questions to solve problems
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Session 4
Personal Effectiveness
- Interact effectively and confidently with different types of people at all levels within and outside the company
- Achieve results through and with people over whom they do not have line authority
- Gain a deeper insight into what affects your own and others behaviour
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Session 5
Knowledge & Skills Assessment
- KNOWLEDGE ASSESSMENT 2 – (Decision Making & Personal Effectiveness)
- SKILLS ASSESSMENT 1 – (Practical Team Briefing 10 minutes)
- Tutor Feedback
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