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Management and Supervisory Development
Programme (Master Level)
Day 1
Coaching for performance
- Explain what coaching is
- Describe what coaches do
- Understand how people learn through coaching
- Initiate a coaching relationship
- Agree Goals for coaching
- Build commitment to achieving goals
- Develop questioning and listening skills
- Use Reflection Notes and Thought Provokers
- Use effective Coaching Tools
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Day 2
Managing Relationships
- Identify a range of verbal and non-verbal factors which affect others
- Assess personal strengths, weaknesses and opportunities.
- Understand the principles of Emotional Intelligence
- Learn Self Control and Impulse Control
- Resolving unproductive conflict; personality clashes;
- Handling difficult people; avoiding and handling destructive situations; managing ‘the grapevine’.
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Day 3
Recruitment and Selection
- Planning and preparation for interview
- Preparing the interview environment
- Welcoming and relaxing the candidate
- The importance of employment legislation in interviewing – what not to ask
- The use of competency based interview technique
- Question techniques used effectively – open and closed questions
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Day 4
Principles of Career Management
- Schein’s Career Inventory and Job Satisfaction Index
- Finding the career map and opportunities within the Organisation
- Know the people who count
- Dress one step ahead, Talk one step ahead, Act one step ahead
- Above all Think one step ahead
- Networking and Self promotion
- Utilising mentors and coaches
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