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Problem Solving and Decision Making
The objective of the course is to provide managers with a toolkit for solving the most common problems faced in everyday business situations. The course aims to stimulate delegates to rethink old and new management practices and address the very heart of effective management. This programme provides a combination of theories and models, individual tasks and analysis and teamwork centred solutions, with genuine case studies involving decision making and problem solving delivered in an accelerated learning and interactive training environment.
Course Content
- Identify the types of decisions you face as managers
- Select the most effective course of action for each decision
- Apply analytical, creative and reasoning skills to practical problem solving
- Mind map, Brainstorm, use Fishbone Diagrams and The Ideas Box
- Toothache Trees for getting to the root cause
- State and use the ten rules of creativity
- Use the six Universal questions to solve problems
- Effectively use group dynamics in problem solving and decision making
- Decision making using the Six Hats approach
- Force Field Analysis for objective decision making
- PMI – Plus/Minus/Implication Models
- Will/Skill Matrix
- Impact and Effort Chart
- SCAMPER Solution Set
- The What If Compass – use and abuse
- Intuition in its finest form
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Case studies include:
- Harry Ramsden’s
- IBM
- Whitbread
- The Art Corporation.
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Target Audience:
Anyone who has to take and make decisions that have an affect on processes, products, people or profits.
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