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Written Communication Skills
Participants learn a process of writing they
can apply in any given situation. Beginning
with ways to organize one's thoughts
efficiently, the process continues with eight
other writing essentials including strategies
to increase the clarity, impact, and
professionalism of e-mail, memos, letters, and
reports; present ideas strategically and
diplomatically; organize, begin and end
documents effectively.
Objectives – The
Benefits to You and Your Organisation:
By the end of this course you will be able to:
- State the objectives of communication
- Identify barriers to good communication
- Comprehend why good letter writing matters
- Get to grips with grammar, spelling and
punctuation
- Adopt and adapt your Organisation’s house
style of letter presentation
- Organise the layout and style in a
professional manner
- Format and structure memo’s in an appropriate
tone
- State the ground rules of Netiquette and Three
Letter Acronyms
- Identify the most common problems with English
verbs, adjectives and pronouns
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